Shipping and Return
SHIPPING AND ORDER CONFIRMATIONS:
Once the order is placed, the customer will receive confirmation by e-mail that the order has been received with an estimated time of arrival. Lead time for production is 10-15 business days. The customer will be receiving an e-mail when the order has been shipped. Please make sure these emails are being saved, since they will be the invoices of the order.
SHIPPING AND SHIPPING RATES:
Once an order is processed, it will be shipped out via FTL (for larger orders) or LTL (small orders). The shipments are curbside delivery only. Ship time will depend on final destination, however the average is 2-5 business days for East Coast and 5-7 business days for West Coast. Please contact The Door District directly by email for all orders outside the United States.
The customer may choose the option to pick up their order in our warehouse. In order to do that, you need to call us or email to schedule a pickup.
Please be aware that the rates listed in the checkout pertain to ground shipping via a common carrier. These rates encompass various services, including residential delivery, delivery appointment scheduling, liftgate assistance, and pallet jack service. It's important to note that prices may be subject to change without prior notice. Unlike many other companies, we do not impose additional fees for creating service.