The Door District

Legal

Our Warranties.

Two limited warranties cover our products: the 2-year warranty for SKY and LUXOR interior doors, and the Impact Door Warranty Policy for our impact-rated entry systems. Choose the document for your product below.

Interior Doors Warranty Impact Door Warranty

Interior Doors

Limited 2-Year Warranty.

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The Door District® Product Warranty:

At The Door District®, we proudly stand behind the quality of our product lines, including SKY® and LUXOR® interior doors. We are committed to delivering interior doors crafted with state-of-the-art technology, using carefully selected raw materials and an exceptional production process. We are pleased to offer the following product warranty:

Warranty Coverage:

We warrant that our interior doors are free from manufacturing defects in both material and workmanship. This warranty is valid for a period of two (2) years from the date of the invoice. Please note that this warranty is only valid for the products of The Door District, any third party product will not be covered by this warranty.

This warranty reflects our confidence in the quality of our products and our commitment to customer satisfaction. If you encounter any issues related to manufacturing defects within the specified warranty period, please do not hesitate to reach out to our customer support team.

Product Recommendations:

  • Our doors are designed exclusively for interior use.
  • Store doors in locations shielded from direct sunlight, humidity, and extreme weather conditions.
  • Install your door promptly after unpacking.
  • Avoid installing doors on unfinished projects.
  • Use a minimum of three (3) hinges for each door.
  • Pre-finish and finish both sides of the door, including all four edges, before installation.
  • Install the lock after the door has been correctly installed.

Limited 2-Year Warranty:

  • Our doors feature two lateral wood reinforcements for versatile lock placements, suitable for various lock types.
  • For proper storage, doors should be kept vertically and positioned 15 cm from the floor.
  • We highly recommend professional installation for the best results.
  • These doors are intended for indoor use only. Avoid direct exposure to water or other liquids, as any trace of humidity can void the warranty.
  • The warranty for our doors is valid for two (2) years from the invoice date and covers distortions in the wood or skin due to inadequate gluing.
  • The warranty is activated only if maintenance recommendations are followed, and the cause of damage is determined by a technical expert designated by THE DOOR DISTRICT®.
  • This warranty exclusively covers the doors and does not extend to other elements such as hinges, locks, railings, or glass inserts.
  • Each door features a traceable seal that must be provided when reporting any damage covered by the warranty.
  • THE DOOR DISTRICT® is committed to addressing inquiries from end-users through formal requests, which will be evaluated by the distributor's customer service within a 30-day calendar period from the complaint's issuance.
  • If a product is deemed defective, THE DOOR DISTRICT® will provide a replacement door, repair the door, or refund the original purchase price.
  • Please note that THE DOOR DISTRICT® will not be liable for special, incidental, or consequential damages.

For all intents and purposes, THE DOOR DISTRICT® is not responsible for:

  • Products that have been mishandled or mistreated by users.
  • Doors whose basic structure has been modified or altered from their original dimensions.
  • Damages caused by extreme weather conditions in the installation area, deterioration through use, or natural variations in color or wood texture, such as wood grains or knots.
  • Curvature or distortion in the door's surface exceeding 1/4" (6mm), considered a defect.
  • This warranty is valid until the door is painted or manipulated by a third party.
  • The alignment of the door frame to which the door is hung.
  • Damage to the product caused by improper assembly or installation.
  • Compromises in structural integrity due to improper assembly of door components such as jambs, hinges, locks, casings, or an inappropriate door size.
  • Any product that exceeds forty-two inches (42") in width and/or eight feet (8) in height.
  • Third party products, such as handles, hinges, pulls, The Door District is only responsible for the door itself.

Thank you for choosing THE DOOR DISTRICT® products.

Impact Doors

Impact Door Warranty Policy.

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1. Warranty Coverage

The Door District ("Company") warrants that its impact-rated door systems are free from manufacturing defects in materials and workmanship under normal use and service conditions, subject to the terms, conditions, limitations, and exclusions set forth herein.

This limited warranty applies exclusively to:

  • Door slabs
  • Frames
  • Factory-applied finishes
  • Components manufactured and supplied directly by The Door District

This warranty is limited solely to manufacturing defects and does not cover damages or conditions resulting from improper installation, misuse, abuse, extraordinary environmental conditions, unauthorized modifications, or handling by third parties.

2. Warranty Period

This limited warranty shall remain in effect for twelve (12) months from the date of installation. The Company reserves the right to request proof of purchase and proof of installation date to validate warranty coverage.

3. Scope of Coverage

Under normal use and service conditions, this warranty covers:

  • Structural manufacturing defects
  • Abnormal wood checking, cracking, or material separation affecting structural integrity
  • Warping exceeding 1/4" (6 mm), provided the product has been properly installed
  • Defects in factory-applied finishes beyond normal wear
  • Failure of structural integrity under approved operating conditions

The following conditions are considered normal characteristics of natural wood products and are not considered defects:

  • Variations in wood grain, texture, and color
  • Natural aging or fading caused by sunlight and environmental exposure
  • Minor expansion or contraction due to temperature and humidity changes
  • Slight finish variations inherent to custom manufacturing

4. Warranty Conditions

This warranty shall remain valid only if ALL of the following conditions are met:

  • The product is installed in accordance with manufacturer specifications and applicable building codes
  • Doors are properly sealed on all six (6) sides
  • The product is used under standard residential or approved commercial conditions for which it was designed
  • Proper maintenance is regularly performed, including inspection of finishes, sealants, drainage conditions, and surrounding waterproofing systems
  • The product is inspected upon delivery and prior to installation
  • Any visible damage or discrepancy is reported prior to installation

Impact-rated doors are designed to resist exterior environmental exposure under approved installation conditions; however, they are water-resistant, not waterproof. The Company shall not be responsible for damages caused by standing water, water infiltration, structural leaks, improper drainage, deficient waterproofing systems, or environmental conditions exceeding the certified performance specifications of the product.

The installation warranty applies only when installation is performed directly by The Door District. Any post-installation modification, removal, reinstallation, adjustment, or manipulation performed by third parties automatically voids the installation warranty.

5. Product Inspection and Acceptance

The customer is responsible for inspecting the product upon delivery.

  • Any visible damage must be reported immediately upon receipt
  • Any concealed or non-visible damage must be reported within seventy-two (72) hours of delivery

Products presenting visible damage, defects, or discrepancies must not be installed. Installation of products with visible damage or known defects shall constitute acceptance of the product condition and automatically waive any claims related to those visible conditions. Once the product has been accepted and/or installed, no claims related to visible damage, shortages, or cosmetic conditions will be accepted.

6. Exclusions

This warranty does not cover:

  • Installation performed by third parties
  • Damages resulting from improper installation
  • Damages caused during transportation, delivery, handling, storage, or jobsite activity after delivery
  • Modifications, alterations, adjustments, or manipulation of the product after delivery
  • Removal and reinstallation by parties other than The Door District
  • Misuse, negligence, abuse, impact, or lack of maintenance
  • Structural movement or settlement of the building
  • Water infiltration caused by deficient waterproofing, drainage systems, or surrounding construction conditions
  • Conditions exceeding the certified design pressures, approved impact ratings, or engineered specifications of the product
  • Natural variations in wood grain, texture, tone, or color
  • Minor cosmetic imperfections not visible from a distance of six (6) feet under normal lighting conditions
  • Warping below the allowable 1/4" tolerance
  • Delays in manufacturing, delivery, installation, or project execution

Third-party products and accessories are not covered under this warranty, including but not limited to locks, hinges, handles, glass, electronic components, and any accessories not manufactured directly by The Door District. Third-party hardware and accessories are subject solely to the warranty policies of their respective manufacturers; any related claims must be handled directly with the applicable manufacturer.

When installation is performed by third parties, The Door District shall not be responsible for installation quality, alignment issues, operational performance, water infiltration, air infiltration, functionality issues, or structural deficiencies related to installation conditions. When installation is performed directly by The Door District, installation-related claims must be reported in accordance with this warranty policy and remain subject to inspection and approval by the Company.

7. Claim Procedure

To initiate a warranty claim, the customer must:

  • Submit written notification within the applicable reporting timeframe to support@thedoordistrict.com
  • Provide proof of purchase, including Sales Order number and/or serial number located on the product label
  • Provide delivery documentation
  • Submit photographs and/or videos clearly showing the issue
  • Allow inspection by The Door District or its authorized representatives

Failure to comply with these procedures may result in denial of the claim. All warranty determinations shall be made solely at the discretion of The Door District following inspection and evaluation.

8. Storage and Payment Conditions

Once merchandise arrives at The Door District warehouse, the customer will be notified to coordinate delivery or installation. The Company provides up to thirty (30) days of complimentary storage from the date of arrival. After this period, storage fees may be applied monthly until the merchandise is released, delivered, or installed. Products will not be released for delivery or installation until the account balance has been paid in full.

9. Remedies

At its sole discretion, The Door District may repair the product, replace the product, or issue a credit or refund up to the original purchase value of the product (material only). The remedies described herein constitute the customer's sole and exclusive remedy under this warranty.

10. Limitation of Liability

Under no circumstances shall The Door District be liable for labor costs (including removal or reinstallation), project delays, loss of use, temporary protection expenses, consequential, indirect, incidental, or special damages, or costs associated with third-party contractors or installers. Liability shall be strictly limited to the original purchase value of the product.

11. Custom Product Disclaimer

All products manufactured by The Door District are custom-made. Variations in dimensions, wood grain, texture, tone, color, and finish are inherent to the custom manufacturing process and shall not be considered defects. Renderings, samples, finish approvals, and mock-ups are intended as general references only and may vary from the final manufactured product.

12. Non-Transferability

This warranty is non-transferable and applies exclusively to the original purchaser.

13. Entire Agreement

This document constitutes the entire warranty agreement between the parties. No verbal representations, promises, or agreements shall modify or extend the terms of this warranty unless confirmed in writing by The Door District.

Care & Maintenance Guidelines

Proper care and maintenance are essential to preserve the appearance, functionality, and lifespan of your impact-rated mahogany door system.

  • Routine cleaning. Clean the door regularly with a soft cloth, mild soap, and water. Avoid abrasive products, harsh chemicals, or pressure washing, and dry the surface thoroughly after cleaning.
  • Finish maintenance. Every 12 months, or as needed depending on exposure and wear, inspect the finish for fading, dryness, or wear and reapply protective coatings, stain, paint, or clear finish as needed. Doors exposed to direct sunlight or exterior conditions may require more frequent maintenance.
  • Weather & environmental exposure. Although impact-rated, a covered entryway or overhang is strongly recommended. Excessive exposure to sun, rain, standing water, humidity, or harsh conditions may affect the finish and wood stability over time. Impact-rated doors are water-resistant but not waterproof.
  • Hardware maintenance. Clean hardware with a soft cloth, lubricate moving parts periodically, and avoid products that may damage hardware finishes.
  • Periodic inspection. Periodically inspect alignment, seals, weatherstripping, and surrounding waterproofing conditions, and promptly address any signs of water infiltration or structural deficiencies around the opening.

Site Conditions

The customer is responsible for ensuring that the jobsite is ready and accessible for delivery and installation. If site conditions are not suitable for installation at the scheduled time, any additional costs incurred — including but not limited to crane services, equipment rentals, additional labor, return trips, storage fees, or other related expenses — shall be the sole responsibility of the customer. The Door District reserves the right to reschedule the installation until adequate site conditions are provided.