1. Warranty Coverage
The Door District ("Company") warrants that its impact-rated door systems are free from manufacturing defects in materials and workmanship under normal use and service conditions, subject to the terms, conditions, limitations, and exclusions set forth herein.
This limited warranty applies exclusively to:
- Door slabs
- Frames
- Factory-applied finishes
- Components manufactured and supplied directly by The Door District
This warranty is limited solely to manufacturing defects and does not cover damages or conditions resulting from improper installation, misuse, abuse, extraordinary environmental conditions, unauthorized modifications, or handling by third parties.
For purposes of this warranty, the following definitions apply:
- Installation Defect: a condition such as the door failing to open or close properly, misalignment, or issues arising from job site conditions that do not comply with applicable building code requirements.
- Manufacturing Defect: a condition related to the design and construction of the door itself, as manufactured by The Door District.
2. Warranty Period
This limited warranty shall remain in effect for twelve (12) months, beginning thirty (30) days after the product arrives at The Door District warehouse.
The Company will notify the customer by email when the product arrives at the warehouse. This notification date shall serve as the official reference point for calculating the start of the warranty period, regardless of when installation is ultimately completed.
The Company reserves the right to request proof of purchase and proof of the product's warehouse arrival date to validate warranty coverage.
3. Scope of Coverage
Under normal use and service conditions, this warranty covers:
- Structural manufacturing defects
- Abnormal wood checking, cracking, or material separation affecting structural integrity
- Warping exceeding 1/4" (6 mm), provided the product has been properly installed
- Defects in factory-applied finishes beyond normal wear
- Failure of structural integrity under approved operating conditions
For purposes of this warranty, "approved operating conditions" refers to the design pressures, wind load ratings, and performance parameters certified under the applicable Florida Building Code Notice of Acceptance (NOA) for the specific product.
The following conditions are considered normal characteristics of natural wood products and are not considered defects:
- Variations in wood grain, texture, and color
- Natural aging or fading caused by sunlight and environmental exposure
- Minor expansion or contraction due to temperature and humidity changes
- Slight finish variations inherent to custom manufacturing
4. Warranty Conditions
4.1 General Conditions
This warranty shall remain valid only if ALL of the following conditions are met:
- The product is installed in accordance with manufacturer specifications and applicable building codes
- Doors are properly sealed on all six (6) sides
- The product is used under standard residential or approved commercial conditions for which it was designed
- Proper maintenance is regularly performed, including inspection of finishes, sealants, drainage conditions, and surrounding waterproofing systems
- The product is inspected upon delivery and prior to installation
- Any visible damage or discrepancy is reported prior to installation
4.2 Water Resistance Notice
Impact-rated doors are designed to resist exterior environmental exposure under approved installation conditions; however, they are water-resistant and are not waterproof. Warranty coverage does not apply to water infiltration where: (1) jobsite drainage conditions are inadequate; (2) the surrounding waterproofing system was not installed by The Door District; (3) standing water or hydrostatic pressure is present at the opening; or (4) periodic maintenance of the perimeter seal has not been performed. An infiltration claim shall be considered valid only if an inspection by the Company confirms that the cause is a manufacturing defect in the seal or frame supplied by The Door District. Please refer to the Care & Maintenance Guidelines below for additional information regarding water resistance.
4.3 Installation Warranty
Impact-rated door systems are not sold without installation service; installation is performed directly by The Door District as a mandatory component of every impact door sale. Any post-installation modification, removal, reinstallation, adjustment, or manipulation performed by third parties automatically voids the installation warranty.
4.4 Product Warranty Scope
The product warranty remains valid only for manufacturing defects, provided the issue is not related to the conditions described in Section 6 (Exclusions) of this policy.
5. Product Inspection and Acceptance
The customer is responsible for inspecting the product upon delivery.
- Any visible damage must be reported immediately upon receipt
- Any concealed or non-visible damage must be reported within forty-eight (48) hours of delivery
Products presenting visible damage, defects, or discrepancies must not be installed. Installation of products with visible damage or known defects shall constitute acceptance of the product condition and automatically waive any claims related to those visible conditions. Once the product has been accepted and/or installed, no claims related to visible damage, shortages, or cosmetic conditions will be accepted.
5.1 Acceptance Process
Upon completion of installation, the customer will receive an acceptance document via DocuSign within forty-eight (48) hours. The customer must review and sign this document to confirm acceptance of the completed work. If the document is sent and not signed within forty-eight (48) hours, the installation shall be deemed automatically accepted, with no option for further dispute regarding the conditions addressed in that document.
For purposes of this warranty, the "customer" or "end client" refers to the final owner of the property where the product is installed, regardless of whether the purchase order was placed by a general contractor or other intermediary on the owner's behalf.
6. Exclusions
This warranty does not cover:
- Installation performed by third parties
- Damages resulting from improper installation
- Damages caused during transportation, delivery, handling, storage, or jobsite activity after delivery
- Modifications, alterations, adjustments, or manipulation of the product after delivery
- Removal and reinstallation by parties other than The Door District
- Misuse, negligence, abuse, impact, or lack of maintenance
- Structural movement or settlement of the building
- Water infiltration caused by deficient waterproofing, drainage systems, or surrounding construction conditions
- Conditions exceeding the certified design pressures, approved impact ratings, or engineered specifications of the product
- Natural variations in wood grain, texture, tone, or color
- Minor cosmetic imperfections not visible from a distance of six (6) feet under normal lighting conditions
- Warping below the allowable 1/4" tolerance
- Delays in manufacturing, delivery, installation, or project execution
Third-party products and accessories are not covered under this warranty, including but not limited to locks, hinges, handles, electronic components, and any accessories not manufactured directly by The Door District. Third-party hardware and accessories are subject solely to the warranty policies of their respective manufacturers. Any claims related to third-party products must be handled directly with the applicable manufacturer. The Door District shall not act as intermediary and assumes no responsibility for third-party warranty claims.
6.1 Glass Components
Glass components integrated into impact-rated door systems are covered under the applicable glass manufacturer's warranty. The Door District will assist the customer in facilitating such claims but does not independently warrant glass performance beyond the terms provided by the glass manufacturer.
6.2 Field-Applied Finishes
Field-applied finishes or paint on impact-rated doors are subject to the same conditions and limitations described for finishes in the Interior Doors Warranty.
Since impact-rated door systems are never sold without installation service performed directly by The Door District, all installation-related claims must be reported in accordance with this warranty policy and remain subject to inspection and approval by the Company.
7. Claim Procedure
To initiate a warranty claim, the customer must:
- Submit written notification within the applicable reporting timeframe to support@thedoordistrict.com
- Provide proof of purchase, including Sales Order number and/or serial number located on the product label
- Provide delivery documentation
- Submit photographs and/or videos clearly showing the issue
- Allow inspection by The Door District or its authorized representatives
Failure to comply with these procedures may result in denial of the claim. The Door District is committed to addressing warranty claims submitted through formal written requests. Claims will be evaluated by the Company's customer service team within a thirty (30) calendar day period from the date the claim is submitted. All warranty determinations shall be made solely at the discretion of The Door District following inspection and evaluation.
8. Storage and Payment Conditions
Once merchandise arrives at The Door District warehouse, the customer will be notified to coordinate delivery or installation. The Company provides up to thirty (30) days of complimentary storage from the date of arrival. After this period, the following monthly storage fees will apply until the merchandise is released, delivered, or installed:
- Orders with a total value between $0 and $20,000: $500 per month
- Orders with a total value greater than $20,000: $1,000 per month
Products will not be released for delivery or installation until the account balance has been paid in full.
8.1 Abandoned Merchandise
If the customer fails to claim the merchandise or resolve the outstanding account balance, the Company will retain the deposit as compensation for storage and administrative costs. If the merchandise remains unclaimed and unpaid for six (6) months from the date of arrival at the warehouse, The Door District reserves the right to dispose of the merchandise without further notice or obligation to the customer.
9. Remedies
At its sole discretion, The Door District may:
- Repair the product
- Replace the product
- Issue a credit or refund up to the original purchase value of the product (material only)
The Company will complete the selected remedy within ninety (90) days of the warranty determination, subject to product availability and any circumstances beyond the Company's reasonable control. The remedies described herein constitute the customer's sole and exclusive remedy under this warranty.
10. Limitation of Liability
Under no circumstances shall The Door District be liable for:
- Labor costs, including removal or reinstallation
- Project delays
- Loss of use
- Temporary protection expenses
- Consequential, indirect, incidental, or special damages
- Costs associated with third-party contractors or installers
The Company shall not be responsible for damages resulting from conditions exceeding the certified performance specifications, approved installation parameters, or engineered ratings of the product. Liability shall be strictly limited to the original purchase value of the product (material only).
11. Custom Product Disclaimer
All products manufactured by The Door District are custom-made. Variations in dimensions, wood grain, texture, tone, color, and finish are inherent to the custom manufacturing process and shall not be considered defects. Renderings, samples, finish approvals, and mock-ups are intended as general references only and may vary from the final manufactured product.
12. Non-Transferability and Final Client
This warranty is non-transferable and applies exclusively to the original purchaser. This warranty applies exclusively to the final end client — the ultimate owner of the property where the product is installed — and is valid only once the account balance has been paid in full (100%). Warranty coverage does not extend on behalf of intermediaries, general contractors, or resellers acting on the final owner's behalf, except as the final owner's designated representative for claim submission purposes.
13. Entire Agreement
This document constitutes the entire warranty agreement between the parties. No verbal representations, promises, or agreements shall modify or extend the terms of this warranty unless confirmed in writing by The Door District.
Replacement Availability: If the original model covered under warranty has been discontinued or is no longer available at the time the warranty claim is processed, The Door District reserves the right to replace it with a comparable model from its current product line, subject to availability at the time of replacement.
14. Governing Law and Jurisdiction
This warranty policy shall be governed by and construed in accordance with the laws of the State of Florida. Any disputes arising from or related to this warranty shall be resolved in the state or federal courts located in Miami-Dade County, Florida.
15. Force Majeure
The Door District shall not be liable for any failure or delay in performance under this warranty resulting from causes beyond its reasonable control, including but not limited to hurricanes, named storms, natural disasters, acts of God, labor disputes, supply chain disruptions, or governmental restrictions. Damage to merchandise while in transit, in storage, or delivered but not yet installed, caused by such events, is excluded from warranty coverage.
16. Severability
If any provision of this warranty policy is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
17. Policy Updates
The Door District reserves the right to update or modify this warranty policy at any time. The version of this policy in effect on the date of the customer's invoice shall govern that transaction.
Impact Door — Care & Maintenance Guidelines
Proper care and maintenance are essential to preserve the appearance, functionality, and lifespan of your impact-rated mahogany door system.
1. Routine Cleaning
- Clean the door regularly using a soft cloth with mild soap and water
- Avoid abrasive products, harsh chemicals, or pressure washing
- Dry the surface thoroughly after cleaning
2. Finish Maintenance
Every 12 months, or as needed depending on environmental exposure and wear:
- Inspect the finish periodically for fading, dryness, or wear
- Reapply protective coatings, stain, paint, or clear finish as needed
- Doors exposed to direct sunlight or exterior conditions may require more frequent maintenance
3. Weather & Environmental Exposure
- Although impact-rated, a covered entryway or overhang is strongly recommended
- Excessive exposure to sun, rain, standing water, humidity, or harsh environmental conditions may affect the finish and wood stability over time
- Impact-rated doors are water-resistant, not waterproof. This applies throughout this warranty policy wherever water exposure or infiltration is discussed.
4. Hardware Maintenance
- Clean hardware components using a soft cloth
- Lubricate moving parts periodically to ensure proper operation
- Avoid products that may damage hardware finishes
5. Periodic Inspection
- Periodically inspect alignment, seals, weatherstripping, and surrounding waterproofing conditions
- Promptly address any signs of water infiltration or structural deficiencies around the opening
Important Notes
- Natural variations in wood grain, color, and texture are normal and are not considered defects
- Minor expansion and contraction due to climate conditions are expected in natural wood products
- Failure to properly maintain the product and finish may affect warranty coverage
Site Conditions
The customer is responsible for ensuring that the jobsite is ready and accessible for delivery and installation. If site conditions are not suitable for installation at the scheduled time, any additional costs incurred, including but not limited to crane services, equipment rentals, additional labor, return trips, storage fees, or other related expenses, shall be the sole responsibility of the customer. The Door District reserves the right to reschedule the installation until adequate site conditions are provided.
